Operator, it is important for gaming experience that your internet connection is stable. Make sure you are connected to a reliable network and your device’s signal is strong.
Full Wi-Fi bars or mobile (cellular) data coverage alone is not always enough to guarantee a solid connection, as local networks can slow down and get overburdened at times. This is especially true if you play in a moving vehicle or on underground public transport. Also, your Wi-Fi network might be overloaded by other users watching videos or playing games on other devices.
We recommend playing with a solid 4G (LTE) or 5G connection with a reliable carrier or over Wi-Fi with a dependable internet service provider. We also recommend changing the type of internet connection (Wi-Fi to Mobile Data) whenever its quality is unsatisfactory.
It is also possible to check what game servers you are connected to and switch them manually. To do so please open game menu, then proceed to Settings — Matchmaking Region and select another server with a good connection (highlighted in green).
If nothing above helps, please consider using VPN as it might provide you with more stable connection. It is also a good idea to contact your network provider and send a link to our game in order to clarify whether there are some blocks connected with our app or not.